Privacy Policy

Privacy Policy

Effective Date: 17.10.2024

At Revive Life Studios, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal data:

  • Personal Identifiable Information (PII): Your name, email address, phone number, address, and other details necessary for the provision of our services.

  • Health Information: Information you voluntarily provide about your physical and mental well-being during consultations or through our services. Processing this data will require your explicit consent.

  • Financial Data: Payment details necessary to process payments for services.

  • Technical Data: IP addresses, browser type, device identifiers, and other data collected via cookies and similar technologies when you interact with our website.

2. Lawful Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you provide consent for us to process your health data or subscribe to newsletters and marketing communications.

  • Contract: To fulfil our obligations under a service agreement with you.

  • Legal Obligation: To comply with laws, regulations, or government authorities' requests.

  • Legitimate Interests: To improve our services, maintain our relationship with you, and ensure our business operations run smoothly.

3. How We Use Your Data

We may use your personal data for the following purposes:

  • To provide and manage our holistic health services.

  • To handle your inquiries and manage appointments.

  • To process payments and manage billing.

  • To comply with regulatory requirements.

  • To send updates, marketing communications (with your consent), and other information relevant to your services with us.

  • To analyse and improve our website and services.

4. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes we collected it for, including meeting any legal, accounting, or reporting requirements. Once your data is no longer needed, we will securely dispose of it.

5. Data Sharing and Disclosure

We will not share your personal data with third parties, except in the following circumstances:

  • Service Providers: We may share your data with trusted third-party providers who assist us in operating our business (e.g., payment processors, scheduling systems). These parties are required to adhere to strict data protection agreements.

  • Legal Requirements: If required by law or to protect our rights, we may disclose your information to law enforcement or regulatory bodies.

  • Transfers Outside the UK: If any of our service providers or partners are based outside the UK, we will ensure adequate safeguards, such as Standard Contractual Clauses, to protect your data in accordance with UK GDPR standards.

6. Your Data Protection Rights

As a data subject under UK GDPR, you have the following rights:

  • Right of Access: You can request access to the personal data we hold about you.

  • Right to Rectification: You can request correction of any inaccurate or incomplete data.

  • Right to Erasure: You can request the deletion of your personal data when it is no longer necessary for the purposes it was collected.

  • Right to Restrict Processing: You can request a temporary suspension of the processing of your data in certain circumstances.

  • Right to Data Portability: You can request that your data be transferred to another service provider in a commonly used format.

  • Right to Object: You can object to processing your data for direct marketing or where the legal basis is our legitimate interests.

  • Right to Withdraw Consent: If you have given consent to process your data, you can withdraw it at any time.

To exercise these rights, please contact us at emien@revivelifestudios.com.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or damage. In the unlikely event of a data breach affecting your personal data, we will notify you and the Information Commissioner’s Office (ICO) within 72 hours as required by UK GDPR.

8. Cookies

Our website uses cookies to enhance user experience and track website usage. By using our site, you consent to our use of cookies. You may adjust your browser settings to refuse cookies, but this may affect site functionality.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated to you via email or a notice on our website. The most recent version will always be available on our website.

10. Contact Information

If you have any questions about this Privacy Policy, how we use your data, or wish to exercise your data protection rights, please contact us:

Revive Life Studios
Email: emien@revivelifestudios.com
Phone: +4478814704718

If you’re unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.